Frequently Asked Questions
Expert support for your shock and vibration sensing needs.
How do I choose the right sensor for my vibration testing?
Selecting the correct sensor depends on your dynamic range, frequency response requirements, and environmental conditions. We recommend using our online sensor selector tool or contacting our engineering team for a technical consultation.
What is the standard lead time for hardware orders?
Most standard enDAQ sensors and accessories are processed within 3 to 5 business days. Custom configurations or high-volume orders may require additional lead time, which will be communicated during the checkout process.
Do your sensors come with a calibration certificate?
Yes, every enDAQ sensor includes a NIST-traceable calibration certificate. We also offer annual recalibration services to ensure your measurement data remains accurate and compliant with industry standards.
What is your return policy for electronic components?
We offer a 30-day return policy for unused hardware in its original packaging. Please note that a restocking fee may apply, and software licenses or custom-calibrated units are generally non-refundable.
Do you ship internationally and handle customs?
We ship globally via major carriers like FedEx and UPS. While we provide the necessary export documentation, customers are responsible for any local import duties, taxes, or brokerage fees incurred upon delivery.
Is technical support included with my purchase?
Every purchase includes access to our comprehensive online help center, documentation, and basic email support. For advanced analysis or integration help, we offer premium support packages and consulting services.